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JediHelp is a fully AI-native help desk, deployed in your AWS account. No per-seat pricing. No data leaving your environment. Just support that works.
Every major help desk platform charges you per agent. Hire more people to handle more tickets, and your software bill grows with them. That's not a cost model — it's a penalty for growth.
And despite years of "AI features", most platforms still route tickets to humans who then search the same documentation the customer already tried. The AI is decorative.
JediHelp is built differently. It's not a legacy platform with AI bolted on. It's an AI system that runs your support operation — with a human layer for the cases that genuinely need one.
Your environment. Your data. We handle the full setup — Bedrock configuration, integrations, and initial knowledge base ingestion. You never touch infrastructure.
Email, Slack, Teams, web chat. Your CRM, billing platform, or internal tools. JediHelp plugs into what you already use — no migration required.
From day one, JediHelp starts resolving tickets, escalating edge cases, and learning from every interaction. Your team focuses on the conversations that actually need a human.
"We went from a 6-hour average response time to under a minute. Our support team now handles only the tickets that need a human."— Steve A., CTO
JediHelp is built on Amazon Bedrock — AWS's managed AI platform — giving you access to state-of-the-art language models with the security, compliance, and reliability of AWS infrastructure. No model hosting. No ML team required.
Advanced Tier PartnerAWS Advanced Tier Services Partner
Talk to us about deploying JediHelp in your AWS environment. No commitment. No per-seat surprises.
Prefer email? hello@jedihilltaas.com.au
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